FAQ

For espresso, use 7 grams of illy per shot (about 1oz). For auto-drip brewed coffee, start with 7 grams of illy per 8-ounce cup.

You may need to adjust to taste as the parameters (water turbulence and temperature) of each coffee maker differ somewhat. 

You can take the guess-work out of espresso by using E.S.E. pre-measured, pre-tamped servings (pods).

illy uses only the finest Arabica beans available, and Arabica coffee is naturally lower in caffeine than the cheaper and lower quality Robusta variety. An average 1 oz.

illy espresso will contain approximately 60 milligrams of caffeine.

Brewed illy coffee will contain less than 15 mg caffeine for each gram of coffee used.

illy coffee - Yes, Union of Orthodox Jewish Congregation of America.

36P Coffee - Yes, we have been certified by Kosher Australia.

illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality.

illy Monoarabica single-origin Arabica beans are carefully selected from nine different countries that comprise the perfect harmony of the illy blend. Each illy Monoarabica coffee has a unique flavor and aroma that encapsulates the distinctive culture and character of a country.

Secrets of the illy blend:

• Composed of nine distinct highest-order Arabica coffees spanning four continents, purchased directly from the growers who nurtured them.
• Perfectly balanced, with a delightfully distinct taste and aroma.
• Recalibrated with each harvest to consistently provide the signature illy taste, cup after cup after cup.
• Expertly blended prior to roasting and cooling.
• Fresh taste and aroma preserved through pressurized packaging.

You can still use illy ESE Pods on many different brands of coffee machine. You will find a compatibility statement in your coffee machines user manual.

How long will an unopened can of illy stay fresh?

An unopened can of illy ground coffee will remain fresh for at least two years due to illy's proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavour and aroma for over 24 months. 

How can I determine the best before date of a can of illy?

The best before date is marked on the bottom of the can.

How should I store an opened can of illy?

If the entire can will be consumed within 7 days, room temperature storage is recommended.

If the coffee will not be consumed within 7 days, we recommend refrigerated storage, allowing the coffee to return to room temperature before use. It is important to refrigerate the can immediately after opening in this case to retain optimum flavor.

Download prepaid shipping label here.

Recycling your illy iperespresso capsules is completely free and very easy.

As an ethical sustainable coffee brand, illy seeks to minimise the packaging we use to recycle our products.

To this end, we suggest you repack used illy iperespresso capsules into their original packaging and send to the recycler via Australia Post. 

THE ILLY CAPSULE RECYCLING PROCESS

Step 1: Drain the used capsules in a colander or sink to minimise excess water.
Step 2: Load used capsules into the original illy capsule tin.
Step 3: Repack the 6 tins of used capsules into the original carton.
Step 4: Print of the pre-paid Australia Post label here.
Step 5: Post box via Australia Post.

WHAT HAPPENS TO THE WASTE

Once collected, the illy iperespresso capsules are processed to separate the coffee grounds from the plastic. The plastic is then melted down in order to be remoulded to make new recycled products, including furniture and playground equipment!

36th Parallel Coffee Roastery is a gourmet coffee company based out of Melbourne Australia.

The entrepreneurs that started this company have spent over 10 years in the Specialty Coffee Industry in Australia and know coffee inside out.

36th Parallel artisan coffee is roasted weekly in Melbourne utilizing our exclusive roasting profiles which deliver that undeniable 36P taste.

Our roastary is located in Melbourne, Australia. We have 3 roasting plants of different sizes to roast various coffees.

36th Parallel Coffee Roasters

3 Dairy Drive, Coburg North, VIC 3058, AUSTRALIA

Check out our main website with all our products and our cafe locator. Coffee shop locator here.

All our coffee and capsules are roasted and packed fresh every week.

Our specialty (single) coffees are roasted from the highest-quality green coffee beans to their greatest flavour potential.

All our specialty coffees are free of defects and have a distinctive character in the cup, with a score of 80 or above when graded according to SCAA Standards.

Our specialty (single) coffees are roasted from the highest-quality green coffee beans to their greatest flavour potential.

All our specialty coffees are free of defects and have a distinctive character in the cup, with a score of 80 or above when graded according to SCAA Standards.

Our 36P DECAF coffee is 99.9% caffeine-free.

Our coffee capsules have been specifically designed for use with the Nespresso® system so it will not damage your machine. The capsules are made of a flexible yielding material that won't melt in your machine during the extraction process.

Click here for a list of machines we have tested on.

Check out our coffee intensity chart for capsules here.

36P NESPRESSO®* COMPATIBLE CAPSULES do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs.

Other mentions (i.e., “malt”, “chocolate”) are descriptors of the aromatic profile of the coffee and do not infer their presence in the coffee or capsule.

Coffees are very low in calories, with less than 2 calories per cup.

Yes, it is possible to dispose of our pods in your home compost and some of our customers have had great success with home composting however the time it will take the pods to break down will vary considerably depending on the conditions of your compost so it isn't something we can widely recommend. In commercial composting, our pods will break down in around 90 days.

We recommend also checking with your local council to see if they will accept the pods along with food scraps in your green waste bin.

At 36P, we care deeply about the planet and creating a business that gives back to nature..

That’s why we’re thrilled to share that we’re partnering with One Tree Planted/@onetreeplanted to plant a tree for every pack of 36P coffee sold online.

To learn more click here.

At 36P one tree is planted for every order of 36P coffee capsules we sell.

36P Nespresso® compatible capsules are fully Industrial Compostable.

International Standards

The outer capsule is certified by TÜV Austria/ Vincotte.

Composting can reduce the volume of organic waste quite significantly, while the compost produced can be used for agricultural and horticultural purposes. About 50% of all domestic waste comprises organic material, a percentage that is set to grow in the future owing to the growing popularity of biodegradable products (packaging material, disposable cutlery and plates, …).

Packaging or products featuring the OK compost INDUSTRIAL label are guaranteed as biodegradable in an industrial composting plant. This applies to all components, inks and additives. The sole reference point for the certification programme is the harmonised EN 13432: 2000 standard: in any event any product featuring the OK compost INDUSTRIAL logo complies with the requirements of the EU Packaging Directive ( 94/62/EEC).

Certified to Australian Standard AS 4736-2006

At 36P, our success is linked to the success of the farmers and suppliers who grow and produce our products.

It’s our commitment to do things that are good to people, each other, and the planet. From the way, we buy our coffee, to minimizing our environmental impact, to being involved in local communities. It’s doing things the way we always have and using our size for good. 

Helping people thrive helps ensure the long-term sustainability of the premium products we provide. We’re committed to offering ethically purchased and responsibly produced sustainable products of the highest quality.

36P will achieve carbon neutrality through the following initiatives:

The reduction of carbon emission,

The planting of trees,

Green bean sourcing strategies,

Alternative energies at our manufacturing plant, and

Sustainable packaging.

Yes.

You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

It’s quick and easy to create an account. 

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch at sales@kaffeina.com.au just in case there’s a problem with your order.

Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@kaffeina.com.au, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

ESTIMATED DELIVERY TIMES.

COVID-19 - There may be delays in the Australian Post service so please be patient.

Parcel Post VICTORIA:

• Metro - up to 2 business days
• Country - up to 5 business days

Other States

• Metro - up to 3-6 business days, depending on lodgement and destination points
• Country - Please ask at your local Post Office

Express Post parcels

Next business day delivery Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

Outside metropolitan areas guaranteed service is to and from townships only. 

If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.

We only ship in Australia.

Shipping costs will vary based on what you have purchased and also your postcode. Shipping costs are calculated at check out prior to payment.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Delivering your parcel within AUSTRALIA All our orders are dispatched via Australia Post.

Please ensure that somebody is at your postal address to sign for your order.

We have the authority to select the best shipping carrier for specific customer areas and we predominantly use Australia Post as our main carrier.

If Australia Post is delivering your parcel, a signature will be requested upon delivery, however, if the customer is not home, the driver will leave a ‘calling card’ that delivery was attempted.

You will be required to phone the number on the ‘calling card’ to arrange re-delivery or collection if possible. Please bear in mind that the ‘calling card’ is a customer courtesy to inform customers that the courier has attempted a delivery but we cannot hold any responsibility for cards that go missing and we, therefore, encourage our customers to keep following up on deliveries with their tracking provided. I

t is, therefore, the customer's responsibility to keep an eye on their tracking and follow up with us if your order has not arrived in due time so that we can advise on the delivery status. Please note that we send customer tracking numbers via email so that customers may track the delivery status themselves.

That is why it is so important to give us a current email address and a telephone number.

Delivery without a signature:

If you select to waive our requirement to collect your signature upon delivery please provide us with an Authority To Leave your parcel at your address by ticking the ATL box on check out.

Kaffeina Group Pty Ltd does not accept responsibility for any theft of the parcel if you have provided authority to leave as this is not within our control. 

If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item. 

Please note that if you choose this option, there will be NO proof of delivery, NO way for us to confirm delivery of your parcel took place and NO refund option for not receiving your order.

Incorrect Shipping Address:

If you give us an incorrect address, there may be an additional charge from the courier service to change/redeliver to the correct address. If you have given us an ATL (Authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received or is lost by the courier service.

Phone Numbers are important!

Please ensure you give us the correct phone number in case of queries. All our orders fall under the insurance conditions of the courier used to deliver your order. By ordering on this website, you accept the conditions of insurance.

MACHINES

We are able to provide you with a refund or exchange where a machine is faulty or the wrong item is delivered.

Should you change your mind, we can also offer you a store credit or exchange as long as the machine is returned within 14 days of receipt of the goods, unused, intact, and in original packaging.

We do not offer returns or exchanges on Sale and Promotional items.

Your order receipt or proof of purchase must be presented at the time of any refund or exchange.

All refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details. No refunds will be given for change of mind on sale items. If you have any queries regarding your exchange please email customer service sales@kaffeina.com.au.

WHAT ABOUT CONSUMABLE RETURNS (INCLUDING COFFEE AND COFFEE CAPSULES)?

We cannot accept the return of opened packages of consumables. We will charge for the transport costs cost of refunds or exchanges of incorrectly ordered consumables.

Please contact our customer service team via sales@kaffeina.com.au.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@kaffeina.com.au with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item.

Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

We will gladly pay for your return shipping costs when a machine is faulty or the wrong item is delivered. Additionally, we will pay for shipping the new item to you.

For a change of mind, we will charge for the transport costs cost of refunds or exchanges of incorrectly ordered consumables.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life.

Simply buy a gift voucher instead.

Click here.

When you create an account on our website you will automatically be enrolled in our loyalty program and will earn illy loyalty beans for purchases based on the amount you spend.

You can also earn illy loyalty beans for referrals and other actions you perform on our website.

Once you've earned enough points, you will be able to exchange them for rewards such as discounts or free products via our loyalty widget.

Only one coupon can be used per order. Cannot be combined with other special offer coupon codes.

Coupons cannot be applied to subscription orders.

To view your illy loyalty beans balance and redeem rewards, simply login to our website and access the loyalty widget by clicking the launcher icon in the lower corner.

Please note that illy loyalty beans do not carry any cash value and the awards/rewards can be modified, without notice, at any time.

illy loyalty beans are valid for 24 months.

We reserve the right to terminate your membership in our Rewards Program if you don't use your Loyalty points to earn or redeem points for 24 consecutive months, or if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

You cannot sell or transfer your points to anyone.

We will collect and use your personal information in accordance with our Privacy Policy.

We may discontinue our Rewards Program at any time in our sole discretion with no liability to you. If we do so, we'll publish a notice on our website and/or email you to let you know.

We may change the Rewards Program (including the number of points allocated to each product and how points are earned and redeemed) and these Terms and Conditions at any time, or add new terms or conditions. If we do so, we'll publish an updated version on our website. Your continued participation in our Rewards Program will constitute your acceptance of such changes.

These Terms and Conditions apply to our Rewards Program in Australia, and are governed by the laws of Victoria.

1. Click on the Loyalty Bean icon on the bottom left of the home screen.
2. Make sure you are logged in to your account.
3. Click on the Redeem Beans tab.
4. If you have enough points then redeem the relevant award.
5. You can either 'copy it to their clipboard' and paste the code manually or click 'apply' to automatically apply it to your cart.

Just log into your account,  Under My account you will see a manage subscription link.

After you have signed up for then you will be set up with an account where you will be able to Change your delivery dates, Change your type of coffee, Pause your subscription for a month, Change your delivery address . Don’t forget: all these changes need to be made before midnight on the day before your coffee is due to be shipped.

You sure can. Just log in to your account, click edit details under your details, and then change your delivery address as required.

Click on the manage subscription link in my account area.

You sure can. Just log in to your account, click edit details under your details, and then change your delivery address as required.

Click on the manage subscription link in my account area.

Yes, of course. Just log in to your account, click edit details under the Account details, and then change the frequency from fortnightly to monthly deliveries. - Cancellation/Change fees may apply.

Click on the manage subscription link in my account area.

No hassles. Just email us and we will work with you.

Cancellation fees may apply.

For ongoing subscriptions, you will be billed 24 HOURS BEFORE your coffee ships.

What happens if my subscription product is out of stock?

If an Auto Delivery product is temporarily out of stock, you will receive an email notification. If the order is not canceled, the product will be shipped when it is in stock. Similarly, if an Auto Delivery product is discontinued, you will be notified by email and your Auto Delivery shipments for the discontinued product will be cancelled.

After you have signed up for then you will be set up with an account where you will be able to change your delivery dates, Change your type of coffee, Pause your subscription for a month, Change your delivery address and change your credit card details.

Don’t forget: all these changes need to be made before midnight on the day before your coffee is due to be shipped.

It is a new way of onboarding and welcoming you to the world of illy, with an offer for a machine of your choice at a very low price.  This offer comes with a 12-months contract: 

• each month you will pay a fee. 
• your monthly fee includes coffee capsules that will be delivered that month.

What is the cost of the machine on a machine and coffee plan ?

When you subscribe to 84 capsules a month at $84, the cost of the machine is $15, $25 0r $30 a month for 12 months depending on the machine you select.

Yes, you will own the machine from day 1 of the start of your subscription and delivery of the machine to you.

Yes.

If I change my mind can I cancel the subscription?

If you have a change of mind on the offer, there will be a cancellation fee.

Yes, all the machines are new and come with 12 months warranty.

Yes, the machine is yours to own after 12 months.

Yes, you can but there will be a cancellation fee of up to $599 depending on the machine selected and the plan you have subscribed to.

After you have signed up for then you will be set up with an account where you will be able to change your delivery dates, Change your type of coffee, Pause your subscription for a month, Change your delivery address and update your credit card details. Don’t forget: all these changes need to be made before midnight on the day before your coffee is due to be shipped.

We recommend using CAPSULE COFFEE MACHINE DESCALER DOMESTIC to decalcify more or less often depending on how frequently you use your machine and the mineral composition of the water you are using. 

Your machine may not be faulty, sometimes the milk solution gets unbalanced if it is not assembled correctly.  Please try the following:-

Fill both the water tank and milk tank with fresh water and place a suitably sized container under the dispensing spout.

Dispense at least half a tank of water by pressing the hot water button (middle right button) without inserting any capsule in the machine.

Then press the hot foamed milk button (top right button) as if you were preparing this beverage and do this at least three times 

The goal is to pour more water from the milk tank in order to fill the whole system in.

The second thing might be that you milk attachment has an issue.  Please provide a copy of the receipt along with your contact details and address (if you purchased from our online store then the name or order number it was purchased under). Once we receive the information we will post out a new milk frother attachment. Just as a side note, some of the cheaper low fat or skinny milk will not froth as they have too much water content.

Turn the machine on but leave brew and steam switches on right OFF. Place a cup under 

The steam wand is a consumable and not covered under warranty. The steam wand is very sensitive, and any milk residue left after steaming milk can cause a problem if the wand isn't cleaned immediately after each use. 

To clean a clogged wand, first try running machine cleaner through the machine and steam arm. If that doesn't do the trick, you can try soaking the wand in boiling water with a little cleaning solution dissolved in it.  You can also try using a pin to dislodge any solid milk plugs. After soaking the wand, run hot water through it if your machine has a hot water mode, otherwise run steam through it, being careful not to burn yourself.

The STEAM WAND PANNARELLO are considered a consumable and are not covered under warranty. Please make sure that you remove the STEAM WAND PANNARELLO as per the instructions in the manual. Incorrect removal could cause the STEAM WAND PANNARELLO could cause microfractures and in turn affect the operation of steaming milk.

Some of our home espresso machines, are made in Italy (example: the Francis Francis X1) and others are made in China (examples: Y1 and X7). In both cases, it's our intention to deliver the highest quality machines to our customers. Each machine undergoes rigorous testing to ensure it meets our exacting quality standards to produce the highest quality espresso.

illy capsules are NOT compatible with Nespresso machines and vise versa. illy iperespresso capsules contain approx. 7 grams of coffee to make the perfect espresso compared to Nespresso capsules that contain less than 5 grams.  This makes the capsule much larger and therefore they will not fit into a Nespresso machine.

Our goods that we sell come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. All machine warranties are 12 months from date of purchase.

The STEAM WAND PANNARELLO are considered a consumable and are not covered under warranty. Please make sure that you remove the STEAM WAND PANNARELLO as per the instructions in the manual. Incorrect removal could cause the STEAM WAND PANNARELLO could cause microfractures and in turn affect the operation of steaming milk.

Should your product be defective, you can make a claim under the Kaffeina Machine warranty policy.

Sure. Just download your manual from here.

The parts we have available for sale are available from our website.  Click here for the spare parts available.

Kaffeina has a repair depot in Melbourne Victoria.

Our goods that we sell come with guarantees that cannot be excluded under Australian consumer law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

All machine warranties are 12 months from date of purchase. Should your product be defective, you can make a claim under the Kaffeina Machine warranty policy.

If your machine is not covered by the Kaffeina Warranty or is out of warranty, please contact us and we will help you through the process of sending the machine back for repair. 

If your goods were purchased overseas or online from an overseas internet site or not from Kaffeina or one of our retailers - then you will have to contact the place of purchase and organise for them to repair the machine.

To download a copy of your user manual, please click here.

Click here for ESE pod insert guide.

Aluminium boiler 1^st Gen: Classic (1999 - early 2004) - Aluminium internals - POD and Ground machine. Look where water is dispensed, all the area (except the rubber ring seal) should be silver coloured. Outer dimension on existing handle (pod+ground) is 66mm. With the handle facing up, measure from the outside of the rectangular metal piece on either side. Ground coffee handle didn't have a screw on spout, just two holes that the coffee is dispensed from. The ESE pod handle spout is cast part of the handle and protrudes from the handle by aprox 15mm. With the ESE handle facing towards you the lugs (where the handle slots into the chrome housing) are at the clock position ‘ten-to-four’. Lenses on lights are red (even if machine is powered off). Top light is red for power. Lower light is flashing red for warming up, goes out when temp is reached.

Brass boiler 2^nd Gen: Classic (late 2003 – mid 2008) - Brass internals - POD and Ground machine. Where water is dispensed, some of the area (except the rubber ring seal) should be brass coloured. Outer dimension on existing handle (pod+ground) is 71mm. With the handle facing up, measure from the outside of the rectangular metal piece on either side. Ground coffee handle had a metal screw-on spout. The ESE pod handle spout is cast part of the handle and protrudes from the handle by aprox 22mm. With the ESE handle facing towards you the lugs (where the handle slots into the chrome housing) are at the clock position ‘quarter-to-three’. Lenses on lights are red (even if machine is powered off). Top light is red for power. Lower light is flashing red for warming up, goes out when temp is reached.

Brass boiler 3^rd Gen: Ground (late 2007 – current) - Brass internals - Ground coffee only machine. Outer dimension on existing handle is 71mm, like the 2^nd Gen. Picture icons under coffee and steam switches and inside temperature dial. Existing handle has black push on plastic spout. Lenses on lights are clear until machine is powered. Top light is red for power on. Lower light is remains clear and then illuminates green when ready, complete with a beep.

TRIO - Brass boiler. Uses PODs only. Handle has a black plastic inner that seats the POD. This plastic piece extends down through the handle and a black plastic spout is attached to it. The area where the handle is placed in to the machine (silver chromed) will have three cup icons to illustrate the three stages of TRIO extraction. Lenses on lights are clear until machine is powered. Top light is red for power on. Lower light is flashing and then illuminates green when ready.

illy medium roast coffee is a bit milder while illy dark roast has a more intense and robust coffee flavor due to a slightly longer roasting time and slightly higher roasting temperature.

Some people find the dark roast better for coffee preparations that involve milk, such as cappuccinos and lattes.

Both medium and dark roast are suitable for espresso and brewed coffee preparation and the choice is a matter of personal preference.

Espresso preparation requires a very evenly ground fine grind coffee almost a powder.

We recommend our Ground Coffee for Espresso or grinding illy Whole Bean Coffee in a quality burr grinder set to fine/espresso grind.

For more details on how to prepare a perfect espresso.

Each E.S.E. serving contains 7 grams of coffee; the exact amount needed for a 1 oz. shot of espresso.  Do not re-use pods.

Switch on the E.S.E. espresso machine and let it heat. For the best results, we suggest you warm the cups as well.

Place the E.S.E. serving in the specially designed filter holder with the writing facing up. It is very important to handle the E.S.E. pod as little as possible and only by its edges, as the oils from your skin can compromise the quality.  It is especially important not to touch the coffee area of the pod. Place the filter holder in its housing and switch on. Allow the water to run through it for about 20 seconds.

At the end of this step, remove the used serving, and reinsert the filter holder.

For French press preparation use illy ground coffee for drip coffeemakers. The grind is courser than that used for espresso and is optimal for both drip coffeemakers and French press. 

Moka pot stovetop coffee preparation requires a grind courser than espresso but less course than drip and French press. illy Moka grind is ground specifically to work with moka pots to yield optimal results. 

Ristretto, normale, and lungo are relative terms without exact measurements. Nevertheless, a rough guide is a brewing ratio of 1:1 for ristretto, 1:2 for normale, and 1:3–1:4 for lungo

a ristretto is thus 30 ml/1 oz (the foamy crema slightly increases this volume), 

normale is 60 ml/2 oz, 

and lungo is 90–120 ml/3–4 oz. 

By contrast, a caffè crema will be approximately 180 ml/6 oz. A caffè lungo should not be mistaken for a caffè americano (an espresso with hot water added to it) or a long black (hot water with a short black added to it, which is the inverse order to an Americano and done to preserve the crema).

All of the illy iperepsresso capsules except for the lungo are designed for single espresso shots. 

There are two ways to make s long black.

Americano is generally made by pouring hot water over one or more shots of espresso. Long black coffee, on the other hand, is made the opposite way by pouring one of more shots of espresso over hot water.

Long black maintains the crema a little better. The recipe will depend on the size of the cup and how strong you want the coffee. To make s lo

Kaffeina is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.  To process and fulfill your order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date.

We will never sell or give this information to a third party.  We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and programs we think you'll find valuable and select offers from our partners. 

You may opt-out of these notifications at any time by contacting Customer Care.

We are located in Melbourne Australia.

Kaffeina Group

3 Dairy Drive

Coburg North

VIC 3058

Australia

We typically have promotions 3 to 4 times a year. If you subscribe to our newsletter you will receive a notification of our promotions. We offer an auto delivery service that provides attractive discounts all year around. You may wish to consider subscribing to our service rather than waiting for a promotion or sales.

You can find our detailed terms and conditions here.

You can find our privacy policy here.

illy art collections are produced as signed and numbered limited editions. Once a collection is sold out, it is no longer available for sale. illy Collections are widely collected throughout the world and many collectors are willing to sell or trade past collections.

illy Art Collections are sold as complete signed and numbered sets, therefore it is not possible to replace a single cup.

Visit this link. illy Art Collection

The single espresso pod standard is 44ml wide and 10ml high. The weight varies according to coffee blend, roast, grind and batch - around 7 grams.  The pods are symmetrical in shape and have a tag for easy removal from pod only/specific equipment.  For more information visit www.esesystem.com 

Although ESE is a standard, there are some differences between manufacturers of pods. To make the machine easy to use we have employed a drop pod mechanism in the fyllo f8 machine.

Occasionally the pods may fall through. If you are using a pod from a particular manufacturer and the pods are falling through regularly then you may want t bend the pod very slightly in the middle.

Compatible Capsules begin composting as soon as water passses through them .
Please eject the capsule once you have made a coffee.
If you leave the capsule in the chamber it may get stuck.
If it gets stuck, please use a spoon to push the capsule through.